Kariera

O pracodawcy

Globalni eksperci z zakresu logistyki krytycznej czasowo (fracht lądowy, powietrzny, etc). Pracują 24 h. Aktualnie we Wrocławiu przy ul. Szybowcowej mają zatrudnionych 23 os a na całym świecie łącznie 250 osób (9 oddziałów). 

Zakres obowiązków

• To interact with our clients (via phone, email or online

platform) ensuring all enquiries are responded to

within a 15-minute window

• Ensure all relevant information related to the quote

enquiry is captured, with a clear idea of client

preferences, to allow the most appropriate bespoke

solutions to be sourced

• Enter all quote details into our TMS

• Work closely with the operations team to ensure they

source the correct solution for our clients

• Communicate any delays or issues with transport in

progress to the client, ensuring they are clear on all

options to resolve the problem and recommend the

most appropriate course of action to take

• To maintain the CRM system

• Ensure Sirius is updated as per the agreed milestones

• Take the lead on a number of specific established

and developing client accounts, acting as their main

liaison to provide a dedicated escalation point when

possible, with a target of improving understanding of

the client’s needs, growing sales in existing lanes and

increasing the number of quote requests received

from them

• To identify and develop new client opportunities, with

support from the Business Development Manager

• Finalise jobs upon completion, ensuring any additional

costs are agreed with the client (where relevant)

• Ensure process improvement opportunities are

recorded and highlighted through the agreed ISO

9001 process

• Monitor progression of transport, ensuring agreed

milestone updates are communicated to the clients

when jobs are running to plan

Wymagania

• Outlook/email

• Word

• Excel

• Task prioritisation

• Systematic approach

• High volumne experience

• Customer focus

• Excellent telephone manner

• Focused

• Task completion/ tenacity

• Close supervision not required

Oferta

Widełki płacowe na tych  stanowiskach:

1 rok  5000 – 6000 brutto

1-3 lata  6000 – 7500 bruto

>3 lat 00> 8500 – 9000 brutto

+ premie od 250 Euro- 850 Euro miesięcznie (premie są wypłacane kwartalnie za wynik zespołu).