Career

Customer Solutions Coordinator

06.06.2023
Wrocław
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  • About employer

    Globalni eksperci z zakresu logistyki krytycznej czasowo (fracht lądowy, powietrzny, etc). Pracują 24 h. Aktualnie we Wrocławiu przy ul. Szybowcowej mają zatrudnionych 23 os a na całym świecie łącznie 250 osób (9 oddziałów). 

  • Responsibilities

    • To interact with our clients (via phone, email or online

    platform) ensuring all enquiries are responded to

    within a 15-minute window

    • Ensure all relevant information related to the quote

    enquiry is captured, with a clear idea of client

    preferences, to allow the most appropriate bespoke

    solutions to be sourced

    • Enter all quote details into our TMS

    • Work closely with the operations team to ensure they

    source the correct solution for our clients

    • Communicate any delays or issues with transport in

    progress to the client, ensuring they are clear on all

    options to resolve the problem and recommend the

    most appropriate course of action to take

    • To maintain the CRM system

    • Ensure Sirius is updated as per the agreed milestones

     

    • Take the lead on a number of specific established

    and developing client accounts, acting as their main

    liaison to provide a dedicated escalation point when

    possible, with a target of improving understanding of

    the client’s needs, growing sales in existing lanes and

    increasing the number of quote requests received

    from them

    • To identify and develop new client opportunities, with

    support from the Business Development Manager

    • Finalise jobs upon completion, ensuring any additional

    costs are agreed with the client (where relevant)

    • Ensure process improvement opportunities are

    recorded and highlighted through the agreed ISO

    9001 process

    • Monitor progression of transport, ensuring agreed

    milestone updates are communicated to the clients

    when jobs are running to plan

  • Requirements

    • Outlook/email

    • Word

    • Excel

    • Task prioritisation

    • Systematic approach

    • High volumne experience

    • Customer focus

    • Excellent telephone manner

    • Focused

    • Task completion/ tenacity

    • Close supervision not required

  • Offer

    Widełki płacowe na tych  stanowiskach:

    1 rok  5000 – 6000 brutto

    1-3 lata  6000 – 7500 bruto

    >3 lat 00> 8500 – 9000 brutto

    + premie od 250 Euro- 850 Euro miesięcznie (premie są wypłacane kwartalnie za wynik zespołu).